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Cancellation and Refund Policies

Disclaimers

Frequently Asked Questions

Cancellation and Refund Policies

Cancellation and Refund Policies

Please email us at ask@acumen-diagnostics.com for any refund request.

 

Full refunds will be applicable for duplicated form submissions.

If you would like to cancel your Cervical Cancer Self-Swab HPV Test Kit order within 48 hours upon placing the order, a refund of the kit and service price will be made to you, minus a $20 administrative fee. 

If you would like to cancel your Cervical Cancer Self-Swab HPV Test Kit order after 48 hours from placing the order, no refund will be made.

If you would like to cancel your Colorectal Cancer Screening Booking prior to your blood draw, a refund of the kit and service price will be made to you, minus a $20 administrative fee. 

If you would like to cancel your Colorectal Cancer Screening Booking after your blood draw, no refund will be made.

 

Any request for amendment of personal particulars due to wrong entry will be tended to during operating hours only (Mondays to Friday, 9AM-6PM). Any request for cancellation due to extenuating circumstances shall be approved at the discretion of Acumen Diagnostics. The refund amount will be credited back to you within 4 weeks. 

*There shall be no withdrawal of cancellation requests once processed. 

Disclaimers

Disclaimers

Cervical Cancer Screening with Self-Swab Kit

Cervical Cancer HPV Self-Swab Kit is for screening purposes only and is not intended to provide a diagnosis or replace regular check-ups with a healthcare provider. The test is not a substitute for a Pap test (for women below 30 years of age), confirmatory colposcopy, or other tests recommended by a healthcare provider for cervical cancer screening.

 

The accuracy of the test may be affected by factors such as incorrect sample collection or handling, certain medications or medical conditions, or recent sexual activity. Therefore, the results should be interpreted in consultation with a healthcare provider. Please seek medical advice from a healthcare provider regardless of your results. 


This test is not a guarantee that you do not have or have cervical cancer and/or are infected with the human papillomavirus. As such, please medical advice from a healthcare provider regardless of your results and continue routine screening.


The test is intended for use by individuals who are 25 years of age or older. It may not be suitable for individuals with a history of abnormal Pap test results, with prior diagnosis of cervical cancer, or with compromised immune health.


The manufacturer and distributor of this HPV self-test kit, and clinical testing service provider(s) shall not be liable for any damages or claims arising from the use of the test, including but not limited to incorrect results, reliance on test results, or failure to seek appropriate medical care.

Colorectal Cancer Screening by Blood Test

Colorectal cancer screening test by detection of methylated SEPTIN9 in whole blood is for screening purposes only and is not intended to provide a diagnosis or replace regular check-ups with a healthcare provider. The test is not a substitute for a colonoscopy or other tests recommended by a healthcare provider for colorectal cancer screening.

 

The accuracy of the test may be affected by factors such as inadequate blood collection or handling. Therefore, the results should be interpreted in consultation with a healthcare provider. Please seek medical advice from your healthcare provider regardless of your results. 


This test is not a guarantee that you do not have or have colorectal cancer. As such, please medical advice from your healthcare provider regardless of your results and continue routine screening. 


The test is intended for use by individuals who are at average risk of colorectal cancer. 


The manufacturer and distributor of the Epi proColon 2.0 CE test kit, and clinical testing service provider(s) shall not be liable for any damages or claims arising from the use of the test, including but not limited to incorrect results, reliance on test results, or failure to seek appropriate medical care.

  • About the Epi proColon 2.0 CE Test
    INTENDED USE The Epi proColon® 2.0 CE is a qualitative assay for the real-time PCR detection of methylated Septin-9 DNA in bisulfite converted DNA from human plasma samples. BIOMARKERS Epi proColon 2.0 CE uses PCR to detect the specific hyper-methylated DNA sequence of the Septin-9 (SEPT9) tumour suppressor gene promoter region. Presence of methylated Septin-9 is associated with, and may aid in, the detection of colorectal cancer. The test also detects the human actin beta (ACTB) housekeeping gene as an internal quality control to rule out possibility of false-negative results. APPROVED IVD BLOOD TEST Epi proColon: CE-Mark and US FDA Epi proColon 2.0 CE:* CE-Mark and China FDA *With improved test sensitivity and specificity
  • Who should be screened with Epi proColon 2.0 CE?
    Epi proColon 2.0 CE is indicated for average-risk people aged 50 and above. The test may use used to screen or monitor individuals with higher risk for colorectal cancer at the doctor's discretion. The test is not intended to replace screening tests recommended by the Health Promotion Board.
  • Age restrictions
    The clinical study reported by the test manufacturer included a demographically diverse group people between the ages of 50-85 who were considered to be of average-risk for colorectal cancer. Nonetheless, Acumen Diagnostics clinical laboratory does not restrict doctors to use the test for patients of any age.
  • Interpreting test results
    A positive result means that methylated Septin-9 DNA has been detected; methylated Septin-9 is associated with colorectal cancer. Epi proColon 2.0 CE is not a confirmatory test for the presence of colorectal cancer. Patients tested positive should be counselled by their doctors and be screened by colonoscopy for confirmation of the disease. A negative result indicates that methylated Septin-9 DNA was not detected. A negative test result is does not confirm the absence of polyps and colorectal cancer. Patients tested negative should be further advised by their doctors to continue to participate in the recommended screening program. Note that all results reported from the laboratory are valid unless otherwise stated on the test report and informed to the doctor. Tests are validated based on positive detection of the human ACTB gene used as the test internal quality control.
  • Type of blood collection tubes
    Collect 12ml fresh blood in K2EDTA purple-capped tubes ONLY. You may use multiple tubes for collection.
  • How to order the test
    Call 9173 3331 for Test Order Forms & consumables, and for sample collection (secondary number: 8339 8766). Store the blood samples in a refrigerator. Recommended temperature: 2-8 degree Celsius. The Acumen Despatch Team will pick up the sample within 4 hours for despatch straight to the laboratory. Despatch hours: 10AM - 10PM daily, including weekends, all PHs, and PH Eves.
  • Do you accept serum/plasma samples?
    For local (Singapore) institutions: Please send blood samples to the laboratory. Please call us at 9173 3331 should you intend to send plasma samples. For international institutions: Please send plasma samples. Please contact us for the workflow for plasma preparation and despatch requirements. We do not accept serum samples for the Epi proColon 2.0 CE test for colorectal cancer screening use.
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